At JPI Report (operated by Authéra Pty Ltd), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Overview
Legal Entity: Authéra Pty Ltd
ACN: 688 657 874
Trading As: JPI Report
Registered Address: Level 6, 16 Railway Parade, Burwood NSW 2134, Australia
Contact Email: report@jpi.report
Your Privacy Rights
Under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), you have the right to:
- Know what personal information we hold about you
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal obligations)
- Make a complaint about how we handle your information
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide to us when using our services:
| Information Type | Examples | Purpose |
|---|---|---|
| Contact Details | Name, email, phone number, address | Service delivery, communication |
| Vehicle Information | VIN, registration, make, model, year | Inspection services, history checks |
| Payment Information | Credit card details (processed by Stripe) | Payment processing |
| Booking Details | Inspection date, time, location preferences | Service scheduling |
| Uploaded Documents | Photos, vehicle documents | Inspection analysis |
2.2 Automatically Collected Information
When you use our website and mobile applications, we automatically collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, click patterns
- Location Data: General location based on IP address (for service availability)
- Cookies: Small files stored on your device for functionality and analytics
2.3 Third-Party Information
We may receive information from third-party sources:
- PPSR Database: Vehicle encumbrance and write-off information
- Public Records: Vehicle registration and ownership data (where legally available)
- Payment Processors: Transaction confirmations from Stripe
3. How We Use Your Information
3.1 Primary Uses
We use your personal information for the following purposes:
- Service Delivery: Conducting vehicle inspections, generating reports, providing JPI Sentinel™ checks
- Communication: Sending booking confirmations, inspection reports, service updates
- Payment Processing: Processing transactions through our secure payment partner (Stripe)
- Customer Support: Responding to inquiries, resolving issues
- Service Improvement: Analyzing usage patterns to enhance our platform and services
3.2 Legal Obligations
We may use or disclose your information to:
- Comply with Australian laws and regulations
- Respond to legal processes (subpoenas, court orders)
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
3.3 Marketing (With Consent)
With your explicit consent, we may use your contact information to:
- Send promotional offers and service updates
- Share news about new features or services
- Conduct customer satisfaction surveys
You can opt-out at any time by clicking the unsubscribe link in our emails or contacting us directly.
4. Information Sharing and Disclosure
4.1 Service Providers
We share information with trusted third-party service providers who assist us:
- Payment Processing: Stripe (for secure payment transactions)
- Cloud Storage: AWS or similar providers (for data hosting)
- Email Services: For sending inspection reports and communications
- Analytics: Google Analytics (anonymized data only)
These providers are contractually obligated to protect your information and use it only for specified purposes.
4.2 Business Transfers
If JPI Report is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
4.3 With Your Consent
We may share your information with other parties when you give us explicit consent to do so.
4.4 What We Don't Share
We do NOT:
- Sell your personal information to third parties
- Share your information with advertisers
- Use your data for purposes unrelated to our services without consent
5. Data Security
5.1 Security Measures
We implement industry-standard security measures to protect your information:
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases and secure cloud infrastructure
- Access Controls: Strict employee access limitations
- Regular Audits: Periodic security assessments and updates
- Payment Security: PCI-DSS compliant payment processing through Stripe
5.2 Data Breach Response
In the event of a data breach that may cause serious harm, we will:
- Notify affected individuals as required by law
- Report to the Office of the Australian Information Commissioner (OAIC)
- Take immediate steps to contain and remediate the breach
6. Data Retention
6.1 Retention Periods
We retain your personal information for different periods depending on the purpose:
- Booking Information: 7 years (for business and tax purposes)
- Inspection Reports: 7 years (to support warranty claims and disputes)
- Payment Records: 7 years (as required by Australian tax law)
- Marketing Data: Until you unsubscribe or request deletion
- JPI Sentinel™ Records: Indefinitely (to maintain odometer history database)
6.2 Deletion Requests
You may request deletion of your personal information, subject to our legal obligations to retain certain records. We will delete or anonymize your information where legally permissible.
7. Your Rights and Choices
7.1 Access and Correction
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Receive a copy of your data in a portable format
To exercise these rights, contact us at report@jpi.report
7.2 Marketing Preferences
You can:
- Opt-out of marketing emails by clicking "unsubscribe"
- Update your communication preferences in your account settings
- Contact us to update your preferences
7.3 Cookie Management
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
8. Cookies and Tracking Technologies
8.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality (login, booking system)
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Functional Cookies: Remember your preferences and settings
8.2 Google Analytics
We use Google Analytics to understand website usage. Google Analytics collects information anonymously and reports website trends. You can opt-out using the Google Analytics Opt-out Browser Add-on.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be transferred to and stored on servers located outside Australia, including:
- Cloud Storage: AWS servers (may be located in various regions)
- Payment Processing: Stripe (USA-based, but compliant with international standards)
We ensure that any international transfers comply with Australian privacy laws and that overseas recipients are bound by similar privacy protections.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of significant changes via email (where required)
Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Making a Complaint
12.1 Internal Complaints
If you have concerns about how we handle your personal information:
- Contact our Privacy Officer at report@jpi.report
- We will acknowledge your complaint within 5 business days
- We will investigate and respond within 30 days
12.2 External Complaints
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
13. Specific Service Features
13.1 JPI Sentinel™ Database
Our free JPI Sentinel™ odometer verification service involves:
- Recording VINs and odometer readings from public listings
- Storing historical odometer data to detect tampering
- Making this data available for future verification checks
This information is collected from publicly available sources and is maintained indefinitely to serve the community interest in preventing odometer fraud.
13.2 Inspection Reports
Your inspection reports contain:
- Vehicle photos and technical findings
- Inspector notes and recommendations
- Your contact information
You control sharing of your report. We recommend not sharing reports publicly if they contain sensitive information.
Contact Our Privacy Officer
For any privacy-related questions or concerns:
By using JPI Report services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described.
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